Do you have a physical storefront?
We do not have a physical storefront you can shop. However, you can order online 24/7 and schedule a curbside pickup appointment from our home office in Wilbraham, MA.
I want to smell the candles before I buy, do you have any upcoming events?
I subscribed to your mailing list but I am not receiving any emails?
Sometimes our email updates get snagged by spam blockers. To ensure you always get the latest info, please add us to your safe contacts list.
Payment and Shipping
We accept all major credit cards (Visa, MasterCard, American Express and Discover). A $25 fee will be charged for any insufficient funds.
Most orders will be shipped via USPS Priority Mail which reaches most US locations within 2-3 days. Large orders may be shipped via UPS Ground which may take up to 6 days. Wilbraham Candle will determine which shipping method is used for each order. Customers will receive a confirmation email containing the ship date, shipping method and tracking number once their order has been shipped. Orders can be shipped to any location within the United States.
Local pick-up is available in Western Massachusetts and Northern Connecticut.
Returns & Refunds
If you are not 100% completely satisfied with your order, you may return your item(s) for a full refund (less shipping). In the unfortunate event an item is damaged during shipping please contact the order department within 48 hours of receipt for prompt resolution.
A 6.25% sales tax will be added to all orders shipped to Massachusetts.
What personally identifiable information is collected from you through the web site, how it is used and with whom it may be shared.
What choices are available to you regarding the use of your data.
The security procedures in place to protect the misuse of your information.
How you can correct any inaccuracies in the information.
Information Collection, Use, and Sharing
We are the sole owners of the information collected on this site. We only have access to/collect information that you voluntarily give us via email or other direct contact from you. We will not sell or rent this information to anyone.
We will use your information to respond to you, regarding the reason you contacted us. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request, e.g. to ship an order.
Your Access to and Control Over Information
You may opt out of any future contacts from us at any time. You can do the following at any time by contacting us via the email address or phone number given on our website:
• See what data we have about you, if any.
• Change/correct any data we have about you.
• Have us delete any data we have about you.
• Express any concern you have about our use of your data.
We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline.
Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a closed lock icon at the bottom of your web browser, or looking for "https" at the beginning of the address of the web page.
While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment.
We request information from you on our order form. To buy from us, you must provide contact information (like name and shipping address) and financial information (like credit card number, expiration date). This information is used for billing purposes and to fill your orders. If we have trouble processing an order, we'll use this information to contact you.